Refund policy

Refund & Returns Policy

Customer satisfaction is our top priority. We aim to provide every customer with a reliable and pleasant experience with our products and services.
If you have any questions or are dissatisfied with any part of your order or service experience, please contact our support team at:
https://dogsfuns.com/support/
We are always happy to assist and improve.

1. How to Submit a Refund Request

If you wish to cancel your order or request a refund, please submit the refund request form:
https://dogsfuns.com/refund-request/

Please include the following information:

  • Product name
  • Order ID / reference number / transaction ID
  • Email address used at checkout
  • Reason for requesting a refund

Refund requests are processed within 24 business hours, subject to the policy below.

We offer a 30-day money-back guarantee.
Refunds are only available for requests made within 30 days of purchase.

2. Acceptable Situations for Refunds (Within 30 Days)

A refund may be approved under the following conditions:

  1. Technical issues that cannot be resolved within 30 days.
  2. Duplicate purchases of the same or similar items made by accident.
  3. Order information not received within 24 hours and no response from support within 48 hours.
  4. Duplicate charges due to payment platform errors—any extra charges will be refunded.

Once the refund is issued, any related licenses, accounts, or service access will be deactivated.
Returned physical items (if applicable) must be in resellable condition.

3. Situations Not Eligible for Refund

Refunds cannot be issued in the following cases:

  • Price differences between regions or sellers
  • Purchasing similar products from different providers
  • Intentional repeated purchases of similar items
  • Violations of promotional or discount terms
  • Issues caused by misuse, not following product instructions, or user error
  • Fraudulent transactions or unauthorized payments (handled by your card issuer)
  • Misunderstanding product features due to not reading the product description
  • Not receiving order confirmation immediately (possible email delays)
  • Refusing to cooperate with support or declining workable solutions
  • Requests without reasonable justification

4. Return Policy for Physical Products

If your refund request involves a physical product, it must be returned before the refund can be issued.
Returned products must meet all of the following conditions:

  1. All original accessories and components included
  2. The product is undamaged and functional
  3. Original packaging intact or equivalent protective packaging

Return Procedure

  1. Contact support at https://dogsfuns.com/support/ to start the return process
  2. Pack the item safely using original packaging or a sturdy box
  3. Include order confirmation or proof of purchase
  4. Ship the package to the address provided by support

Return shipping responsibility depends on the reason for return (see below).

5. Additional Costs and Refunds for Returns & Exchanges

A. Returns Due to Seller Responsibility

Includes: wrong item sent, quality issues, defective items, etc.

  • Refund Amount: 100% of the actual paid amount
  • Return Shipping Cost: Paid by the seller
  • Exchange Shipping Cost: Paid by the seller

B. Returns Due to Buyer Personal Reasons

Includes: change of mind, subjective dislike, wrong color/size chosen by customer, etc.

  • Refund Amount: 100% of the actual paid amount
  • Return Shipping Cost: Paid by the buyer
  • Exchange Shipping Cost: Paid by the buyer

6. Processing Time

Once we receive the returned item, it will be inspected to verify it meets return conditions.

  • Refund processing time: 3–5 business days
  • Refund arrival time: up to 1 week (credit card refunds may require 1–2 weeks)
  • Exchange orders are usually processed within 1 week

You will receive an email notification once your refund or exchange is completed.

7. Important Notes

  • Failure to follow return instructions may delay or void your refund.
  • Support will provide the correct return address and instructions via email.
  • Providing photos of the product or issue may help speed up processing.
  • Our team is always available to assist and help resolve any issues.